Planurr

TERMS OF SERVICE

Last updated February 11, 2026

AGREEMENT TO TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Planurr ("Company," "we," "us," or "our") concerning your access to and use of the Planurr website located at https://www.planurr.com (the "Site") and any related services (collectively, the "Services").

By accessing or using our Services, you agree that you have read, understood, and agree to be bound by these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right to make changes to these Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Terms. It is your responsibility to periodically review these Terms to stay informed of updates. Your continued use of the Services after the posting of revised Terms means that you accept and agree to the changes.

TABLE OF CONTENTS

  1. OUR SERVICES
  2. USER ELIGIBILITY
  3. USER REGISTRATION
  4. BOOKINGS AND SCHEDULING
  5. PACKAGES AND PAYMENTS
  6. PROHIBITED ACTIVITIES
  7. USER GENERATED CONTENT
  8. THIRD-PARTY SERVICES
  9. INTELLECTUAL PROPERTY
  10. TERMINATION
  11. DISCLAIMER OF WARRANTIES
  12. LIMITATION OF LIABILITY
  13. INDEMNIFICATION
  14. DISPUTE RESOLUTION
  15. GOVERNING LAW
  16. MISCELLANEOUS
  17. CONTACT US

1. OUR SERVICES

Planurr is an online scheduling and booking platform that enables users to:

  • Create booking pages: Hosts can create customizable booking pages to accept appointments from clients.
  • Schedule meetings: Create one-on-one meetings with clients.
  • Manage availability: Set working hours, buffer times, and date-specific overrides.
  • Offer packages: Sell session packages to clients for multiple bookings.
  • Integrate calendars: Connect Google Calendar or Microsoft Outlook for automatic availability checking.
  • Video meetings: Integrate with Google Meet for automatic meeting link generation.

The Services are provided "as is" and we make no guarantees regarding availability, uptime, or fitness for any particular purpose.

2. USER ELIGIBILITY

The Services are intended for users who are at least 18 years of age or the age of legal majority in your jurisdiction. By using the Services, you represent and warrant that:

  • You are at least 18 years old or the age of legal majority in your jurisdiction.
  • You have the legal capacity to enter into a binding agreement.
  • You are not barred from using the Services under any applicable laws.
  • You will not access the Services through automated means (except through our approved APIs).
  • You will not use the Services for any illegal or unauthorized purpose.

3. USER REGISTRATION

To access certain features of the Services, you may be required to register for an account. When you register, you agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your account information to keep it accurate and current.
  • Maintain the security and confidentiality of your login credentials.
  • Accept responsibility for all activities that occur under your account.
  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or no longer current, or if we believe you have violated these Terms.

4. BOOKINGS AND SCHEDULING

For Hosts (Service Providers)

If you create booking pages to accept appointments, you agree to:

  • Honor confirmed bookings unless cancellation is necessary due to genuine circumstances.
  • Maintain accurate availability information on your booking pages.
  • Respond to booking requests and communications in a timely manner.
  • Provide the services described on your booking pages.
  • Handle client data in compliance with applicable privacy laws.

For Clients (Booking Users)

If you book appointments through the Services, you agree to:

  • Provide accurate contact information when booking.
  • Arrive on time for scheduled appointments.
  • Cancel or reschedule bookings with reasonable notice when necessary.
  • Communicate respectfully with hosts.

Planurr's Role

Planurr provides the platform for scheduling but is not a party to any agreements between hosts and clients. We do not:

  • Guarantee the quality, safety, or legality of services offered by hosts.
  • Guarantee that hosts or clients will honor their commitments.
  • Mediate disputes between hosts and clients (except where required by law).

5. PACKAGES AND PAYMENTS

Session Packages

Hosts may offer session packages that include multiple bookings for a fixed price. When purchasing a package:

  • The package terms (number of sessions, validity period, price) are set by the host.
  • Unused sessions may expire according to the package terms.
  • Packages are typically non-transferable unless otherwise stated.
  • Refund policies are determined by the host and applicable law.

Payment Processing

All payments are processed through our third-party payment processor, Mollie. By making a payment, you agree to:

  • Mollie's terms of service and privacy policy.
  • Provide accurate payment information.
  • Authorize the charge to your payment method.

Planurr does not store your full credit card details. All payment data is handled securely by Mollie in accordance with PCI-DSS standards.

Refunds and Cancellations

Refund policies for bookings and packages are determined by individual hosts. Planurr may facilitate refunds but is not responsible for issuing refunds for services provided by hosts. In case of disputes, we encourage hosts and clients to resolve matters directly.

6. PROHIBITED ACTIVITIES

You may not use the Services for any purpose that is illegal or prohibited by these Terms. You agree not to:

  • Violate any applicable laws, regulations, or third-party rights.
  • Use the Services to send spam, unsolicited messages, or phishing attempts.
  • Impersonate another person or entity.
  • Upload viruses, malware, or other malicious code.
  • Attempt to gain unauthorized access to other users' accounts or our systems.
  • Interfere with or disrupt the Services or servers.
  • Scrape, crawl, or collect data from the Services without permission.
  • Use the Services for any fraudulent or deceptive purpose.
  • Harass, abuse, or harm other users.
  • Create booking pages for illegal services or activities.
  • Circumvent any security features of the Services.
  • Use automated scripts to interact with the Services (except through approved APIs).

7. USER GENERATED CONTENT

The Services may allow you to create, submit, or display content such as booking page descriptions, profile information, event descriptions, and messages ("User Content").

You retain ownership of your User Content. However, by submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your User Content solely for the purpose of operating and providing the Services.

You represent and warrant that:

  • You own or have the necessary rights to use and share your User Content.
  • Your User Content does not infringe any third-party rights.
  • Your User Content does not contain illegal, harmful, or offensive material.

We reserve the right to remove any User Content that violates these Terms or that we find objectionable, without prior notice.

8. THIRD-PARTY SERVICES

The Services integrate with various third-party services, including:

  • Google Calendar and Microsoft Outlook: For calendar synchronization and availability checking.
  • Google Maps: For location services and place information.
  • Mollie: For payment processing (iDEAL, credit card, etc.).

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or content of third-party services.

9. INTELLECTUAL PROPERTY

Unless otherwise indicated, the Services and all content, features, and functionality (including but not limited to software, text, graphics, logos, icons, and images) are owned by Planurr or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Services for your personal or internal business purposes, subject to these Terms.

You may not:

  • Copy, modify, or distribute any part of the Services without our written consent.
  • Use our trademarks, logos, or branding without permission.
  • Reverse engineer, decompile, or disassemble any part of the Services.
  • Remove any copyright or proprietary notices from the Services.

10. TERMINATION

We reserve the right to suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice. Reasons for termination may include:

  • Violation of these Terms.
  • Fraudulent, abusive, or illegal activity.
  • Extended periods of inactivity.
  • Request by law enforcement or government agencies.
  • Discontinuation of the Services (in whole or in part).

You may terminate your account at any time by contacting us or using the account deletion feature (if available). Upon termination:

  • Your right to use the Services will immediately cease.
  • We may delete your account data in accordance with our Privacy Policy.
  • Any pending bookings may be cancelled.
  • Unused package credits may be forfeited (subject to applicable refund laws).

11. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • The Services will be uninterrupted, secure, or error-free.
  • The results obtained from the Services will be accurate or reliable.
  • Any errors or defects will be corrected.
  • The Services will meet your specific requirements.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANURR AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages.
  • Loss of profits, revenue, data, or business opportunities.
  • Any damages arising from your use of or inability to use the Services.
  • Any conduct or content of third parties on the Services.
  • Any disputes between hosts and clients.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR ONE HUNDRED EUROS (€100), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY FOR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Planurr and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:

  • Your use of the Services.
  • Your violation of these Terms.
  • Your violation of any third-party rights.
  • Your User Content.
  • Any services you provide to clients through the platform.

14. DISPUTE RESOLUTION

Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us at support@planurr.com to attempt to resolve any dispute informally. We will try to resolve your concerns within 30 days.

For EU Consumers

If you are a consumer in the European Union, you may be entitled to submit disputes to the Online Dispute Resolution platform provided by the European Commission: https://ec.europa.eu/consumers/odr

Nothing in these Terms affects your statutory rights as a consumer under EU law, including the right to bring legal proceedings in your country of residence.

15. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

For users in the European Union, these Terms do not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.

16. MISCELLANEOUS

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Planurr regarding your use of the Services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet outages.

17. CONTACT US

If you have any questions about these Terms of Service, please contact us: